Frequently Asked Questions

Blood work Consultations Billing and Payment Genomics Program Compounding Pharmacy

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Blood work
Why do I need to get blood work done before each consultation?

Your blood work gives our providers a deeper dive into your overall health. By checking your labs at each visit, our providers can see trends in the results and make recommendations and modifications to your regimen.

Why do you check so many tests?

While traditional medical offices only check a handful of labs, we take a much more comprehensive approach. Combining the data from your lab with your feedback and symptoms allows us to see the full picture and track changes over time.

When should I get my labs done?

We ask that you get your blood drawn 7-14 days before your scheduled consultation. This allows the lab enough time to complete the results before your appointment.

Where do I find a local lab?

If you live near Franklin, TN or Alpharetta, GA, you can schedule to come into our office for your blood draw!


You can also schedule or walk-in to a Quest or LabCorp site. Please visit: https://www.questdiagnostics.com/locations/search  or https://www.labcorp.com/labs-and-appointments-advanced-search  to find a location near you.


If there are no labs near you, most local hospitals are able to do phlebotomy, you will take your lab requisition with you to do so.

I prefer to have a phlebotomist come to me; how can I do that?

We are happy to help source a local phlebotomist to come to your home or office. Please contact our office to do so. Please note there are additional fees associated with mobile phlebotomy.

Where do I get my lab requisition?

Lab requisitions are submitted electronically to Quest and LabCorp, so all you’ll need to do is show up to the lab or our office!


If you do decide to go to a different lab, our team will send you a PDF copy of your requisition to take with you via your patient portal. (login)


Do I need to fast?

For your consultation, we do ask that you fast starting at midnight the night before your blood draw. You can have water or black coffee prior.


For spot checks with less tests, you may not need to fast, our team will advise you if not.

Where do I get a copy of my labs?

A copy of your labs will be uploaded into your patient portal.


We can also email you a copy if preferred!

Does insurance cover the cost of blood work?

You can submit your labs through your insurance. To find out which labs are in-network with your insurance plan, call the member service number on the back of your insurance card to find out which lab is preferred, such as Quest or LabCorp.

If I do not want to use insurance for my labs, what are my options?

We offer pre-pay options through Quest and LabCorp. These labs extend discounted provider prices which we can pass on to our patients, allowing a lower cost for those not wanting to bill their insurance. Please contact our office to get that handled for you!

I submitted labs through my insurance, and they denied coverage, do I have to pay them?

If your Quest or LabCorp labs were not covered by your insurance, and you received an invoice, we can transfer your invoice to our client account and offer you pre-pay pricing at a discounted rate. Please contact our office to get that handled for you!

Consultations
How long will my consultation take?

We block a full 90 minutes for each initial consultation and 60 minutes for each follow-up consultation. Although the consult may not take the full time allotted, we prefer to give our providers plenty of time to get to know you and create a plan of care that you’re excited about.

How often do I have consultations?

After your initial consultation, you will be scheduled for your first follow-up in 6-8 weeks. At that time you will have labs and another consultation to see how things are progressing. Your second follow-up will then be around 4-5 months out. As you progress in the program, you will only need consults every 4-6 months depending on your progress!

Will my consultations be with Dr. Lile?

This will depend on the program you sign on to during onboarding. Although Dr. Lile would love to take care of each of you herself, she is only one person! The great news is she has trained several excellent providers on the Lile Method who are going to give you the same excellent experience and quality of care. Learn more about them here.

Do you take care of all ages?

We do! Patients under 18 are joined by a parent for their consultations.

Will my consult be virtual or in-person?

Lile Wellness has physical locations in Franklin, TN, Grosse Ile & Birmingham, MI, and Alpharetta, GA. We are happy to see you in person if you live near one of our offices! If not, we can schedule a telehealth or phone call for your consultation.

Does Lile Wellness provide urgent or acute care?

We are not an urgent care facility and are not available for same-day emergency consults. If you have an emergency we recommend you visit a local urgent care or emergency room.


Non-urgent messages will be answered in 24-72 hours by a staff member or your provider.

Billing and Payment
Does Lile Wellness accept health insurance?

We do not accept insurance, so payment is required at the time of service. However, we can provide documentation if you wish to submit to your insurance for possible reimbursement. If you have a Health Savings Account (HSA), we can accept this as a form of payment.

How are payments made?

We have multiple programs with different payment options which will be discussed during your onboarding call with our New Patient Coordinator.


There is a pay-per-visit model as well as a monthly plan. You’ll be charged a non-refundable initial deposit to hold your appointment time. The remainder of your initial consultation fee will be charged at your first consultation. If you are on a monthly plan, your first monthly charge will be approximately 30 days from your initial consultation.


Monthly membership fees are designed to spread out the total of your consults throughout the year. Monthly fees do not equate to monthly visits.

What is included in the monthly fee?

Your monthly fee covers:  

-Up to 3 follow-up consultations per year with a full blood work analysis review  

-A customized detailed plan of care after each visit 

-Access to cutting edge diagnostic testing for genetics, sleep, toxins, gut health, and more.  

-Access to custom compounds and dietary supplements from our pharmacy, delivered right to your door. 


Does insurance cover the cost of blood work?

You can submit your labs through your insurance. To find out which labs are in-network with your insurance plan, call the member service number on the back of your insurance card to find out which lab is preferred, such as Quest or LabCorp.


Blood work is billed directly from the lab facility to your insurance plan. Lab testing may require a copay or out-of-pocket fee depending on your plan type and deductible.

If I do not want to use insurance for my labs, what are my options?

We offer pre-pay options through Quest and LabCorp. These labs extend discounted provider prices which we can pass on to our patients, allowing a lower cost for those not wanting to bill their insurance. Please contact our office to get that handled for you!

I submitted labs through my insurance, and they denied coverage, do I have to pay them?

If your Quest or LabCorp labs were not covered by your insurance, and you received an invoice, we can transfer your invoice to our client account and offer you pre-pay pricing at a discounted rate. Please contact our office to get that handled for you!

What costs are associated with specialty testing (other than blood work)?

Lile Wellness believes in root cause medicine, which often means we need to do a little digging to get to the core of the problem. Specialty testing for genetics, gut health, allergies, etc. may be recommended as a part of your comprehensive care plan. These tests will all be billed directly to you rather than your insurance. Our team can provide the cost of these tests before ordering so you know exactly what to expect.

Do you accept HSA or FSA to cover costs?

We do accept most HSA and FSA cards for our services and testing!

How do I cancel my program?

Please call or email our office to cancel your plan. Upon cancellation, you consent to one final payment at your monthly plan rate. Your access to services will continue for the entire month following your final payment. Annual memberships are non-refundable, you will have access to services for the 12 months of your plan. If you wish to opt out of your annual membership, please contact us no later than 30 days before your annual billing.

Genomics Program
What kind of genetics do you look at?

We offer a wide range of genetic testing for our patients. Testing will be determined by your provider based on your personal history, family history, and your specific concerns. The test can target a range of things such as cognition and memory, hormones, cardiac health, anesthesia response, diabetes, methylation, obesity, thyroid, longevity, addiction and substance abuse, anxiety and stress, and much more.

I’m interested in genetic testing only; can I get that done?

We do offer a genetic-only program for those of you who may not want to commit to the full scope of services but are interested in taking a deep dive into their DNA. This would include a 60 minute consultation to review your genetic results in detail with a customized plan of care with supplement recommendations. A second review takes place 6-8 weeks later to review any changes and answer any questions.

How is the sample taken?

Genetic tests are done by a simple cheek swab! Most patients do this from the comfort of their own homes and send the kit directly to the lab for analysis. We can also assist with the swab at one of our office locations.

My family has medical issues in its history. Do you do genetic screenings?

We offer a broad genetic profile, including genetic cardiac screenings, that can identify potential problem areas and allow us to work with you to create a preventative healthcare plan. We also have pharmacogenetics testing that allows us to look at your specific gene type to help determine the proper medications for you individually. This can drastically reduce issues with taking medications.

Compounding Pharmacy
Do you compound medications?

Yes! We have a non-sterile compounding pharmacy. As a pharmacist, Dr . Lile has formulated thousands of formulas so we can tailor things to our patient's needs.


We compound sustained-release capsules, troches, tinctures, creams, etc. with a big focus on bio-identical hormones.

What else does your pharmacy carry?

We have a wide range of dietary supplements and non-compounded medications that have been hand selected by Dr. Lile for their premium quality. Just about anything that your provider recommends we’ll be able to fill, or source it just for you.

Do you compound all the medications you prescribe?

Not all medications, no. When there is a manufactured supplement or vitamin that will meet a patient's needs, there is no need to reinvent the wheel. But when it comes to hormone therapy, we find that customizing the formula is key. That is why we order such extensive lab panels, to get a clear picture of what your body needs, and then utilize the proper formulation for your needs.


Is your bioidentical hormone replacement therapy mostly for women?

Absolutely not! We treat many men and provide an individualized plan of care that incorporates proper testosterone replacements and supplementation.

Are you open to the public?

No, our pharmacy only services Lile Wellness patients. This allows us to provide the best quality of care for our patients.

How will the supplements arrive?

A lot of our patients are always on the go, and we understand that convenience is key. That is why we’ve implemented individual packets for our patients! All your supplements (other than liquids or creams) will be in individual daily packets for your convenience. This prevents the need for bulky plastic vials, improves compliance, and helps the environment!

How do I contact the pharmacy?

You can submit a refill request here: Refill Request

Email questions or requests to pharmacy@lilewellness.com.

Phone: 734-307-7671

Hours: M-F from 9-5 ET (closed on major holidays)